Choice-Supportive Bias

People remember their own choices as being better than they actually were, downplaying flaws and overemphasising positive aspects.
neurology
Perception & Cognition
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Reinforces user satisfaction with past decisions.

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Can prevent reconsideration of better alternatives.

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Profile Management
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Customer Satisfaction
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Engagement
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Trust & Confidence
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Cognitive Load

The Study

Choice-Supportive Bias explores how individuals' decisions and perceptions are influenced by underlying psychological mechanisms. Research on this bias has revealed its role in everyday behaviours and decision-making processes. Studies often involve experiments where participants' reactions are observed to determine the bias's impact. This understanding helps designers and marketers craft more effective, user-centric experiences.

The result

The results indicate that choice-supportive bias significantly influences decision-making by altering perception, recall, or emotional response. These findings provide valuable insights into cognitive behaviour, informing design strategies.

Actionable tips

1.

Reinforce user decisions with positive feedback.

2.

Highlight benefits of chosen options post-decision.

3.

Avoid over-justification to maintain authenticity.

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